Contact Us

How to Reach Us

As a service commitment, customers may contact hexclad about products, orders, shipping, returns, exchanges, payment, or privacy. As a service commitment, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Support Channels

In practical terms, the support email is Support@hexcech.shop, and the customer-service phone number is (302) 293-5627. For customer assurance, our complete physical address is 97 Pennsylvania Ave, Dover, Delaware 19901, United States.

Time-Sensitive Requests

In keeping with our published standards, providing the order reference and issue details helps customer service respond accurately. For clarity, contact us before shipment for a cancellation request, while shipped orders follow the Refund Policy.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 97 Pennsylvania Ave, Dover, Delaware 19901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcech.shop
Phone: (302) 293-5627