Privacy Policy

Privacy Overview

Where applicable, hexclad uses this U.S.-focused Privacy Policy to explain how personal information is collected, used, disclosed, retained, and protected. As a service commitment, these practices apply to browsing, checkout, order support, customer communications, and advertising activity.

Collection and Business Purposes

As a service commitment, information may include identifiers and contact details, purchase records, payment-related data handled by processors, device and browser signals, approximate location, website activity, communications, and inferences. Consistent with these terms, personal information supports storefront operation, payments, fulfillment, returns, service, fraud prevention, security, legal compliance, measurement, and improvement.

CCPA/CPRA and State Privacy Rights

Under this standard, although we do not exchange personal information for money, some advertising activity can qualify as sale, sharing, or targeted advertising under CCPA/CPRA and related laws. For a straightforward customer experience, applicable privacy rights may include access, correction, deletion, portability, and Do Not Sell or Share choices, together with protection from unlawful discrimination. For clarity, where legally required, a valid Global Privacy Control (GPC) signal is treated as an opt-out request; other requests may require identity verification.

Cookies, Analytics, and Ads

Where applicable, cookie and similar technologies support essential functions, preferences, analytics, fraud prevention, Google Ads, Remarketing, and Conversion Tracking. For customer assurance, advertising partners, including Google, may process identifiers for measurement and relevant advertising under applicable requirements and their published controls.

Protection and Contact

For a straightforward customer experience, retention is limited to reasonable business and legal needs such as orders, customer care, fraud prevention, accounting, claims, and compliance. In practical terms, we maintain reasonable security measures while recognizing that no online transfer or storage method is risk-free. For customer assurance, the service is not directed to children under 13, and privacy requests can be submitted through the contact details below.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcech.shop
Phone: (302) 293-5627
Physical and return address: 97 Pennsylvania Ave, Dover, Delaware 19901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)