Payment Policy

About Credit/Debit Card

For customer assurance, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For a straightforward customer experience, checkout presents the payment options currently available for the order.

Currency and Authorization

To keep expectations transparent, uSD is the checkout and settlement currency for prices and charges. Consistent with these terms, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Transaction Review

For eligible requests, sensitive card data is processed by approved payment services used at checkout. To keep expectations transparent, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Tax and Refund Treatment

As a service commitment, the store charges Taxes where legally required and does not represent that every order is tax-exempt. Where applicable, approved refunds are returned to the original payment method within 5–10 business days, subject to normal financial-institution posting time.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (302) 293-5627
Physical and return address: 97 Pennsylvania Ave, Dover, Delaware 19901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcech.shop