Refund Policy

Our 30-Day Commitment

For clarity, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. To keep expectations transparent, return eligibility is assessed from the product condition, included parts, and purchase record.

Approval and Refund Timing

In practical terms, a return must be authorized through customer service before it is shipped to the return location. To keep expectations transparent, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

No-Reason Return Exclusions

For eligible requests, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. In practical terms, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Return Shipping Responsibility

To keep expectations transparent, the merchant pays return shipping for approved no-reason returns and exchanges. Consistent with these terms, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Before and After Shipment

In keeping with our published standards, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. For customer assurance, unless the store supplies a different authorized return location, the return address is 97 Pennsylvania Ave, Dover, Delaware 19901, United States.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 97 Pennsylvania Ave, Dover, Delaware 19901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcech.shop
Phone: (302) 293-5627